Returns

Returns Policy

Returns Eligibility

We accept returns within 14 days of delivery, provided that:

  • The item is unused and in the original condition
  • The items is in it's original packaging
  • All accessories, manuals, and components are included

IMPORTANT:

Special order items and custom assembled products are not eligible for return under any circumstances.

Non-Returnable Items

The following cannot be returned:

  • Special order products
  • Custom assembled battery packs or components
  • Items that have been used, damaged, or altered after delivery
  • Items returned without original packaging or missing components

IMPORTANT:

Please email before ordering if you have any questions about returns

Return Authorization Required

All Returns must be approved in advance

To request a return

  • Email us at sales@rocketdistributing.com
  • Include your order number and reason for return
  • If approved, you will receive return instructions.

IMPORTANT:

Unauthorized returns may be refused.

Return Shipping

  • Customers are responsible for return shipping costs.
  • We recommend using a trackable shipping service.
  • Items must be returned via ground shipping only and packaged according to applicable guidelines.
  • You may be required to return to one of our fulfillment partners such as Rocket Distributing.

IMPORTANT:

We are not responsible for items lost or damaged during return shipping.

Damaged, Defective, Or Incorrect Items

  • Contact us within 5 days of delivery.
  • Please provide photos and a description of the issue
  • Incorrect Items: Incorrect items will be replaced.
  • Defective Items: Defective items will be replaced after testing.

Refunds

Once your return is received, inspected and/or tested:

  • Approved refunds will be issued to the original payment method.
  • Please allow 10 business days for processing
  • Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

  • Exchanges must be pre-approved.
  • If you need a different item, please email for approval.

Order Cancellations

  • Orders may be cancelled before shipment.
  • Once an order has been shipping, it must go through the return process (if eligible).